If you've never purchased from aNewYorkBaby before, you likely have some questions about how we do business. Check out below where I explain some common questions or concerns you may have. If anything you are curious about is not covered here, you can always contact us!

How long will it take to receive my order?

All orders are shipped with USPS Priority Mail. So, depending where in the US you live, it can take anywhere from 1 to 3 business days. Orders within New York, New Jersey and Connecticut are usually overnight! Please keep in mind that orders placed near weekends and holidays may take longer, and we can not be held responsible for unexpected delays. Please be sure to give yourself plenty of time, so that you don't run out of your precious milk!

Where do you receive your products from?

All of my products are sent to me direct from the manufacturer! There are very few US distributors who are able to do this, and we pride ourselves on obtaining the freshest products, and never from third party vendors.

Do you offer bulk discounts?

Many of the products in our online shop come with bulk options to purchase; If you are looking to purchase a very large quantity, contact us for a quote because sometimes shipping costs can be reduced! It is not always possible, but we will do our best to help.

Where can I find my tracking information?

You will always be able to find your tracking number by logging into your PayPal account, and clicking on your "aNewYorkBaby" transaction details.

I've only received part of my order, where is the rest of it?

Depending on what you ordered, it is likely that your order was sent in multiple shipments. If you have only received part of your order, give an extra day or so to receive the rest of it. Or, you can always login to your PayPal to see if you have multiple tracking numbers in your transaction details. If you only have one tracking number and there is still something missing, don't hesitate to contact us!

Can I place an order and have it sent to someone else?

Absolutely! Upon checkout with PayPal, you will be given an option to confirm your shipping address; All you have to do is put the desired shipping address there, whether it is your own or someone else's!

Is my order insured in case of damage during shipment?

Always! Every order is insured for it's entire value! If you receive your shipment in less than perfect condition, we will happily file the claim process for you and replace your products if needed. All you have to do is send us an email with photos of the damage, and we will get right on it!

I notice an option to purchase "damaged" products; What does this mean?

Every once in awhile, we have products that arrive damaged from importing. If the quality of the product is compromised at all, or no longer sealed/leaking, we throw it straight in the garbage. However, it is often just cosmetic damage. The exterior of the box or tin may just be torn or dented, but the product inside is still sealed and new. If cosmetic damage doesn't bother you, this is a great way for you to snag your favorite products at a discount!

Am I able to pick up my order in person, if I live in the area?

We are currently working on an efficient system for local pick ups, and will let you guys know as soon as it is in place! Unfortunately, with our crazy schedules, sometimes it just takes too long to coordinate a time/place that works for both of us! Remember though, shipping time is usually overnight for orders in the tri-state area. If you have an emergency and need the formula the same day, contact us and we will do our best to help!

What if there is a product I want, but I don't see it in your online store?

We can get almost any product your heart desires! If there is something you are looking for, but you don't see it in the Shop, contact us! Tell us what it is, and how many you want. We will get back to you with an estimated shipping time (usually within 1 week) and the cost. From there, if you'd like to order, we will invoice you through PayPal for your special order and get it on the way for you.

Still have a question or concern? Please contact us! We are happy to help you!