If you've never purchased from ANYB before, you may have some questions about how we do business. Below you will find the answer to many common questions, but if anything you are curious about is not covered, contact us! We are happy to help you!
Orders within the USA are shipped via USPS Priority Mail or UPS. Depending where in the US you live, it can take anywhere from 1 to 5 business days. Orders within New York, New Jersey and Connecticut are quick, sometimes overnight.
Orders to Canada are shipped via UPS Expedited. We are not responsible for duties and taxes that may be due upon delivery. Customs forms are filled out truthfully and accurately.
Orders are usually shipped within 24 hours of being placed; If your order is urgent, please send a note with your order and we will do our best to accommodate.
Keep in mind that orders placed near weekends and holidays may take longer, and we can not be held responsible for unexpected delays.
Once your order leaves our facility, we are not responsible for cosmetic damage (see below) or packages that are lost, stolen or delivered to a wrong address. It is your responsibility to check your shipping address while placing your order.
Always! Every order is insured for it's entire value! If your order arrives damaged, and the safety or quality of the formula has been compromised, reach out to us. We would never want you to use a formula that is leaking or no longer 100% sealed. Please keep in mind that cosmetic damages are just that; Unless your can is punctured or the foil pouches inside the boxes are punctured, the formula is 100% safe to use. We do our best to pack every shipment with care, but the way the mail carriers treat each package is ultimately out of our control, and small dents do sometimes happen during transit. We can no longer supply replacements or refunds for products with minimal cosmetic damage.
Unfortunately, we can not accept returns on the products we offer, whether the product is opened or not. Our products all come to us direct from the manufacturers in Europe, which means we are in control of their handling and storage every step of the way before they reach our customers. If we accept returns of unopened formula, we can no longer guarantee the same quality, and the formula would have to be discarded. We can not send it out to another customer. An example of why; You would not want to receive a product from us, that previously sat in someones car for 3 weeks before they returned it to us. If your baby does not like a formula that you bought, you can gift it to a friend or donate it. There are also many online communities that you could possibly sell it to someone who may need it!
You will receive an email when your order ships, that contains your tracking number. Please keep in mind that it sometimes takes the online tracking systems 24 hours to update.
Depending on what you ordered, it is likely that your order was sent in multiple shipments. If you have only received part of your order, give an extra day or so to receive the rest of it, or check your email for another tracking number. If you only have one tracking number and there is still something missing, don't hesitate to contact us!
Many of the products in our online shop come with bulk options to purchase! The quantity depends on the item and availability. Bulk options are always changing and being added, so if you don't see an option now, you may see one when checking back at a later time. If you are ever not sure, reach out to us and we will do our best to help!
Every once in awhile, we have products that arrive damaged from importing. If the quality of the product is compromised at all, or no longer sealed/leaking, we throw it straight in the garbage. However, it is often just cosmetic damage. The exterior of the box or tin may just be torn or dented, but the product inside is still sealed and new. If cosmetic damage doesn't bother you, this is a great way for you to snag your favorite products at a discount!
Unfortunately, we are currently not offering local pick up. Remember though, shipping time is usually overnight for orders in New York, New Jersey and Connecticut; If you are in need quickly, place your order as soon as possible and send me a message letting me know it is urgent!
We can get almost any product your heart desires! If there is something you are looking for, but you don't see it in the Shop, contact us! Tell us what it is, and how many you want. We will get back to you with an estimated shipping time (usually within 1 week) and the cost. From there, if you'd like to order, we will invoice you for your special order and get it on the way for you.